top of page




GDPR brought in new legal protection for personal information from May 2018. This tells you what personal information I hold and why, and what your rights are. You will be asked to complete and sign a hard copy of a declaration of agreement at our first face to face contact.

Therapist’s Name/Identity: Elisabeth Flynn MAR (Mirasol Therapies) – also Data Controller

Contact Details -Telephone No: 01395 446067    Mobile: 07792 742283   Email address:

The Purpose of processing Client Data

In order to give professional complementary therapy and holistic treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing ongoing treatments and associated recommendations I may offer you concerning aspects of your health and wellbeing.


Lawful Basis for holding and using Client Information

As a full member of the Association of Reflexologists and other professional bodies (such as the British Alliance of Healing Associations through the Light Haven Centre) I abide by the AoR and other professional bodies’ Code of Practice and Ethics. The lawful basis under which I hold and use your information is my legitimate interests requirement to retain the information in order to provide you with the best possible treatment options and advice.

As I hold special category data (i.e. health related information), the under which I hold and use this information is for me to fulfil my role as a health care practitioner bound under the AoR and other professional bodies’ (such as the BAHA) Confidentiality requirement as defined in their Code of Practice and Ethics.


What Information I hold and what I do with it 

In order to give professional complementary therapy and holistic treatments, I will need to ask for and keep information about your health. I will only use this for informing treatments and any advice I give as a result of your treatment. The information to be held is:
•          Your contact details
•          Medical history and other health-related information (which I will obtain from you at first consultation)
•          Treatment details and related notes (made after each consultation)

I will NOT share your information with anyone else (other than as required for legal process) without explaining why it is necessary, and getting your explicit consent.


How long I retain your Information for

I will keep your information for the following periods: 
•          7 years after the last treatment for adults (re ‘claims occurring’ insurance) 
•          For a child 16 and under , the law regarding children records requires them to be kept until the child is 25 years of age, or if 17 when treated, 26 years of age.

Your data will not be transferred where it is under my control outside the EU, without your consent.


Protecting your Personal Data  

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.


I will contact you using the contact preferences you give me in relation to:
•          Appointment times and reminders
•          Therapy information or information related to your health


Your Rights

GDPR gives you the following rights:

• The right to be informed:

To know how your information will be held and used (this notice). 
• The right of access:

To see your therapists's  records of your personal information, so you know what is held about you and can verify it. 
• The right to rectification:

To tell your therapist to make changes to your personal information if it is incorrect or incomplete. 
• The right to erasure (also called “the right to be forgotten”):

For you to request your therapist to erase any information they hold about you. 
• The right to restrict processing of personal data:

You have the right to request limits on how your therapist uses your personal information
• The right to data portability:

Under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems. 
• The right to object:

To be able to tell your therapist you don't want them to use certain parts of your information, or only to use it for certain purposes.
• Rights in relation to automated decision-making and profiling.
• The right to lodge a complaint with the Information Commissioner’s Office:

To be able to complain to the ICO if you feel your details are not correct, if they are not being used  in a way that you have given permission for, or if they are being stored when they don't have to be.

Full details of your rights can be found at 

If you wish to exercise any of these rights, please use the contact details given above.

If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at:


Therapist's Rights

Please note:
• If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you  
• Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
• Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.



bottom of page